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“The utility insisted on talking about the details of
their proposed project, and spent little time discussing
why we needed the project, and other options for solving
the problem”
The first question coming from someone who has been presented
with the idea of Water Supply Replenishment will be “Why do we
need it?” Without a clear description of the problem that needs be
solved, and the alternatives for solving the problem, there will be confusion about the utility’s motivations and unproductive conflict. The motivation for Water Supply Replenishment should be a compelling need for new water supply, and ensuring water reliability. Asking people to drink water from the toilet because you need a disposal solution is risky.
The utility must explain the attributes of a highly reliable water system, the importance of long-range planning, and the specific water supply needs facing the community. This clarity about water reliability and local needs helps community members understand why they need to invest, and provides the information necessary to evaluate alternatives. Without this important context, the full range of benefits of Water Supply Replenishment will not be appreciated.
This trust building objective helps utilities discuss water reliability, local needs, and alternative solutions in a way that builds trust and ensures that communities will seriously consider the investment and give Water Supply Replenishment fair consideration.
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